How to Collect Debug Logs

Through the normal process of troubleshooting, there may be a need to collect more information without the ability of the user or support technician to replicate an issue. A support member may recommend collecting debug logs to gather more information about your specific issue. Turning on debug logs will record all information and actions performed by the app to document events that might be unseen to the user or support. This will not have any impact on external applications or any other data.

Enable Debug Logs

Open the TripLog App and select Adjust Vehicle Odometer (TripLog App > Main Menu ( ≡ three-line icon ) > Show Advanced Features (Toggle On) > Adjust Odometer.

Select a Vehicle by clicking on the odometer value and entering the value 999999 (six nines) in any vehicle. (This will not affect your recorded odometer)

Ending Debug Logs and Sending the File

Open the TripLog App and select Adjust Vehicle Odometer (TripLog App > Main Menu ( ≡ three-line icon ) > Show Advanced Features (Toggle On) > Adjust Odometer.

Select a vehicle by clicking on the odometer value and entering the value 000000 (six zeros) for any vehicle. You will get confirmation the logs were turned off. On Android, it will ask you how you want the file. Generally, you will want to select your email application to send to [email protected]. On iOS the file will automatically attempt to send to your account email.

Record trips as normal and if the issue you are troubleshooting arises turn off the debug logs and send the log.zip file to [email protected] with a short description of the issue and the date and time the issue occurred. If there is an issue sending the log please refer to the bottom of this article on how to locate the files to send. Some reasons for sending issues are the email you use is not an accessible email or there was an issue on the device when trying to save. Please follow the advanced file access options.

Advance File Access: Troubleshooting the Logs

iOS - Computer Only

Using iTunes on Windows or Finder on Mac, You can access the device and then the TripLog application folder under Files > TripLog

Android - Phone Access

Your Android phone may not allow you to access the Android - Data folder directly so you may need to download another app to be able to send the file. If you missed the prompt to share the file you would need to access the folder and share it with another application.

Android - Computer

You will need to be able to access the device via ADB. You will need to enable Advanced Features on your device. You may not have access to complete all of these steps.

Windows - Once USB Debugging is allowed Windows should be able to access the file systems.

Mac - There is a free version of MacDroid that allows connection to the Android File

Enable USB Debugging (basic setup_

AActivation of the USB Debugging Mode is required by ADB (Android Debug Bridge) which is a versatile command-line tool to communicate with Android device.

Note that the way to enable the USB Debugging mode varies from one Android version to another. If you cannot find how to enable the USB Debugging mode on your phone, try searching on the Internet for the instructions for the exact telephone model or ask your vendor.

Here's an example of how to enable the USB Debugging Mode on Android v.10:

To enable USB Debugging mode, the Developer options should be unblocked first. Unlock your Android device and go to the System Settings.
Find About phone and scroll until you locate the build number version.
Tap seven times on the build number version. After that, you will get a message "You are now a developer" on your device screen.

Go back to the System Settings -> Advanced -> Developer options and make sure the Developer options are on.
Now let’s activate the USB debugging option.
Go to System -> Advanced -> Developer options. Enable the USB debugging option.
Confirm your intention by clicking OK in the pop-up window on your device screen.
You should be able to use any advanced tools form a computer.

Once connected you can access Internal Storage > Android > Data > com.bizlog.triplog > Files > TripLog > temp > log.txt.zip

Save or send the file once completed.