TripLog Drive™ Auto Start Troubleshooting – iOS

There are a few things to check if TripLog doesn’t detect your TripLog Drive™.

  1. Open iOS System Settings > Bluetooth and make sure Bluetooth is on.

  2. Open iOS System Settings > Privacy > Location Services > make sure it’s on, then select TripLog > make sure it is set to ‘Always Allow’.

  3. Make sure it isn’t a problem with your car’s USB charger by testing with the TripLog Drive™ plugged into a computer or wall charger.

  4. The TripLog Drive™ works the best when the USB port is powered on only when the engine is running. If the USB port is always on, the auto start may not work properly. When placing the TripLog Drive™ be conscious of your location as the GPS needs a relatively clear view of the sky.

  5. If you’ve rebooted your phone, it could take up to 15 minutes before TripLog starts detecting the TripLog Drive™ reliably. If it still isn’t working after 15 minutes, open the TripLog app once, then press the Home button and it will stay in the background.

TripLog Drive™ Auto Start Troubleshooting – Android

There are a few things to check if TripLog doesn’t detect your TripLog Drive™.

  1. Open Android Settings > Bluetooth and make sure Bluetooth is on.

  2. Open Android Settings > Apps > TripLog > Permissions > Location > make sure it is enabled (Newer devices make sure the setting is set to Always)

  3. To verify it is not an issue with your car USB charger, test the TripLog Drive™ by plugging it into a computer USB port or USB wall charger.

  4. The TripLog Drive™ works the best when the USB port is powered on only when the engine is running. If the USB port is always on, the auto start may not work properly. When placing the TripLog Drive be conscious of the location as the GPS needs a relatively clear view of the sky.

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