Required to Sync
You are required to have a current subscription to sync with the Web Dashboard. You will be able to upload your data to and from the app and the web dashboard. The sync is automatic on most cases but there may be a need to manually sync if the app is closed or if you are in poor signal.
If you are unable to sync or get an error you will need to contact your admin or verify that your account is Active and have the App User permission. You will be able to sync your data and have it automatically update the web.
What gets synced?
If you have any incremental changes on the app or the web the automatic sync will merge the changes this will keep the data usage low. There is an automatic sync that attempts overnight and is a good reason to keep the app open in the background as the web dashboard serves as a secondary cloud backup. When you perform a manual sync it will try to Merge all the data so the sync may take longer depending on how much data you have on the device.
How to Manually Sync Data
Quick Sync/Refresh Data
You can always do a quick sync if you make any changes to the app or web and want to see the changes quickly reflected. Simple pull down on the details area of the Trips or Transactions page. The Quick Sync is always a Merge Data Sync
Full Data Sync
If for some reason the app is not updating with the full sync or the app is no longer automatically syncing your data you can run through a Full Sync. Follow the steps below and be sure to leave the app open in the background and open it regularly to ensure the app is open to automatically sync.
Account Menu | Help and Info |
Main Menu ( ≡ three line icon ) > Your Plan (Click on the Email) > Data Backup > Sync Between Device and Cloud > Merge Data | Main Menu ( ≡ three line icon ) > Help and Info > Data Sync and Backup > Sync Between Device and Cloud > Merge Data |
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Sync Options
Merge Data Sync
Merge Data is the default option with the Quick Sync and the recommended option with a Full Sync. This is the least destructive and will ensure that you are not losing data.
Pull Data Sync
Pull Data will take the data set on the Web Dashboard and replace any data on the device (phone). To expand it will take whatever data is on the web, clear the phone then download the data from the web. Unless you are wanting to accomplish something specific this generally should only be performed at the recommendation of customer support.
Push Data Sync
Push Data will take the data set on the device (phone) and replace the data on the web. To expand the process, when you Push Data it will Take the information on the app and delete the data on the web dashboard and upload the data from the phone. Unless you are wanting to accomplish something specific this generally should only be performed at the recommendation of customer support.
Troubleshooting
Error Messages
Sync Timed Out
If you attempt to sync too many times there might be an error message that there is a time out for too may attempts. You will need to wait the 5 minutes for each attempt after the initial error so please wait the time and attempt the sync at a later time. If you are receiving the error repeatedly you may need to move to a location with better connection or try a different internet connection. The sync is determined by the amount of data that needs to be transferred. If there is more than it may take longer to complete.