We offer our Help Center and Video Resources so users can access help on their own time. We have many articles on how to use and troubleshoot TripLog Mobile Apps and the TripLog Web App. If there you have any ideas for TripLog or requests for an article feel free to leave us additional feedback HERE or contact us live. You can access the Help Center on the web or in the app under the Help and Info section in the main menu.

We offer Live Phone Support from Validated Teams and Enterprise customers and scheduled calls for our Premium users. During office hours current Teams and Enterprise users are able to call our team from a validated phone number. Please note that the hours and availability may change dependent on volume and time of day. If there are no agents available the user still has the option to schedule a call or switch to chat from the inbound phone call.

Currently, the Live Support Option requires an active Enterprise or Teams subscription. You do need to register your number to your account to identify your number as registered to your account. Please note that the inbound calling number or times may change from the posted availability on the web app.

Your phone number may have been set up for your account by your admin. If populated be sure to update it to the number that you will be calling from.

Open the Side Menu > Help & Info > Contact Us then select the Live Phone Support Option if available

You will be prompted to enter your phone number if not already populated.

Once entered you will be provided the current number for contact. You will be provided with the current phone number to contact.

You can update your phone number on the User Profile Page in addition to the above.
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For our Premium users and After Hours timeframes we offer scheduled calls. These are first come and scheduled through our calendar integration. Clicking on the Schedule Phone Call or the Schedule After Hours Call. You can also use the button below. Follow the prompts and pick a time that works for you. When scheduled you may receive an email with some additional troubleshooting that may correct your issue.

Chat is available on the TripLog Mobile App as well as the TripLog Web App. Live support is available to our Paid and Trial customers or Basic users with an Active Annual Pass.

Open the TripLog App and Slide out the Main Menu. Select Help & Info and then select Contact Support.

Access your chat on the web on any page you see the chat bubble.

You can send a message, submit feature requests or other ideas, and access articles from the interface. You can resume or return to previous conversations through this interface as well.

You can send email messages if you need to include additional information or would like us to respond through email to communicate on your device you can email [email protected] anytime or you can initiate a direct email from the contact us form on the website and Web App.

While you can contact us in a number of ways we will need to validate your account if we are to provide information, assist with account access or other processes. This may be a need to provide the support reference code in your account or contacting us directly from the email account associated with your account. Some of these validations are required for your protection.

You can locate your Support Reference Code and User ID in the Help and Info section in the Web App and In the TripLog Mobile App. This code rotates every 5 minutes so please access it when requested.

There may be a need to collect and send us the debug logs for your device or the audit trail. These get sent to support automatically from the device so you will receive a response requesting further details of the specific issue and timestamps you saw those issues. If you send in the details message please reference the debug logs or audit trail you sent in and roughly the timeframe you generated them.

Refer to This Article on Generating Debug Logs if requested.