Notice: Currently due to the limited compatibility that these devices have with current and new vehicles and phones we are no longer supporting these connections or devices. If you have a device that works for you, we are not disabling the feature but know that due to restrictions in future OS releases, you may lose functionality.
OBD-II Troubleshooting
If the app shows an error message when you tap “3. Setup Vehicle Odometer”, please follow these steps to troubleshoot.
Start vehicle engine.
Install “Torque Pro” app. Then open Torque Pro > Realtime Information > long press any empty space > Add display > Digital Display > Distance traveled since codes cleared > choose any size. Make sure Torque shows a number in large font size on that display (not just a dash). You need to purchase Torque Pro if you haven’t yet. You can refund any app within 15 minutes.
If the number is 65535, which means it’s maxed out, so you need to go to “Fault Codes” screen > menu on top right corner > Clear faults on ECU. It will reset that reading.
Exit Torque completely by tapping the Back button on the phone. It will ask you if you want to exit.
Open TripLog > menu > Settings > OBD Settings > 3. setup vehicle odometer.
If Torque Pro only shows a dash on the “Distance traveled since codes cleared” display, that means your vehicle does not support that code. TripLog cannot read odometer without that code. You can try a different vehicle.
iOS Specific Troubleshooting
If the app shows an error message when you tap “Calibrate OBD-II Device”, please follow these steps to troubleshoot.
Start vehicle engine.
Purchase and install DashCommand app. That’s the best OBD app that reads a whole bunch of readings from the vehicle, even engine fault codes.
Open DashCommand > Data Grid > Add PID > DTCs > Distance since diagnostic trouble codes cleared > check it > Back > Done. It will show up on the bottom. After a few seconds, you should see a number.
If all the other readings showed up, but the one you just added “SAE.CLR_DIST” did not show any number, that means your vehicle does not support that reading.
If the number is 65535, which means it’s maxed out, so you need to open Diagnostics screen > Clear Codes. It will reset that reading. After reset, you need to disconnect from DashCommand, and open TripLog and re-calibrate OBD.
TripLog relies on that reading to determine the odometer. Not all vehicles support that reading. You can try this on a different car. If your vehicle does not support, unfortunately, we cannot do anything. But you can still use TripLog with other auto tracking options.
Crowd Sourced List of Vehicles that have successfully provided the OBD PID 31 Code.
*The names may differ from the actual vehicle but should serve as a reference for successful pairing.